Incorrect information

I have ordered a new /replacement tag on 30-04-2018. and have NOT received it until now.

I called on11-04-2018 and the lady promised i would receive it on Monday 14-04-2018

On 15-04-2018 i called again and the supervisor said will receive it on 17-04-2018 and i still havent received it.

I have concession discount on my tag that is not working, and i am currently paying R80 more everytime i go thew mooi river toll.

Will i be refunded for all this time that my tag is not being delivered?

Please send my tag as promised in 2-5 days