Incompetence

If I could give 0 stars I would.

I recently was assisting my neighbor with an issue where they received an account from Sanral that did not belong to them. The number plate of the other vehicle, was the same as their trailer. This is Sanral's mistake. When escalating the issue, there is no number to contact. They were sent form after form every day, had to go to the toll-gates a few times, the police station for affidavits and could still not resolve the issue. My neighbors nephew, went to the head office in Pretoria 3 time to try and resolve this issue. This issue that apparently did not belong to them was over R20 000. This is ridiculous to be reminded about a debt that does not belong to you. The incompetence is disgusting!!