E tag not delivering the intended service

Early morning on 1st September 24 there were no dedicated E-tag lanes on the toll gates from Polokwane to Pretoria.

Today , 13 September , the Pumulani dedicated E-tag lane was not functioning and at least 4 cars had to reverse in order to get through a toll gate. That added 20 minutes to the travelling time. None of the staff even attempted to warn motorists that the lane is not working or close the lane.

The service centre at Pumulani is also out of order and can not take calls.

This is not what I expected from Sanral when I bought an E-tag . Is this a regular thing and one always have a backup ?

Looking forward to you feedback on how the situation will be rectified.