Charged for Class 2 instead of Class 1 - N1 Great North Nyl Mainline South

Enquiry Reference: ********** Enquiry Type: Class discrepancy

Unacceptable that the incorrect classification overcharge cannot be refunded, since SANRAL's response is that: "Note that we are unable to do adjustment as transactions that are older than 6 months are no longer available on the system."

The transactions older than 6 months are still available on SANRAL's system, since I could still access it.

Unpaid transactions older than 6 months should then also be written off if according to SANRAL "transactions that are older than 6 months are no longer available on the system."

If the overcharge amount cannot be refunded, SANRAL has double standards, and is not practicing its policies consistently.