SANLAM GO-TYME NIGHTMARE AND TERRIBLE CUSTOMER SERVICES!!!!!

TERRIBLE CUSTOMER SERVICE FROM SANLAM GO TYME!!!! I HAVE A LOAN WITH SANLAM GO-TYME, WHICH I AM GRATEFUL THEY ASSISTED ME IN A TIME OF NEED, HOWEVER WHATEVER THEY ARE DOING WITH TYME BANK IS VERY FRUSTRATING. THEY CHANGED THEIR BANKING DETAILS WITHOUT NOTIFYING THE CUSTOMERS, I PAID INTO THE OLD FNB ACCOUNT ON 28TH AUGUST 2026 AND TODAY IS 08 OCTOBER 2026 AND MY ACCOUNT HAS NOT BEEN UPDATED YET. I SPOKE TO ABOUT 5 CALL CENTRE AGENTS AND SENT E-MAILS TO JEHAAN LOSPER AND NASSIEF CASSIEP, THESE ARE SUPPOSEDLY MANAGERS OR SUPERVISORS BUT NO RESPONSE FROM ANY OF THEM. I PRAY TO NEVER FIND MYSELF IN A POSITION OF REQUIRING A LOAN FROM SANLAM EVER AGAIN. I NEARLY CHANGED MY INSURANCE POLICIES TO THEM, IMAGINE THE HEADACHE!!