Sep '26 - Sep '26
Frequently Asked Questions About Sanlam GoTyme
How is Sanlam GoTyme rated on Hellopeter?
Hellopeter has tracked Sanlam GoTyme across 1 reviews. Sanlam GoTyme hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Sanlam GoTyme? Write a review to help others decide.
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2013
REFUND
My previous review was removed after I spoke to a gentlemen from the complaints department who called me after I responded with another complaint about the service I received from Sanlam GoTyme. My grief at this point is being disregarded, not considered and bluntly placed on the banner . For the gentleman to repeat what has been repeated to me since July . If this is not scripted then I don’t know what is . *The supervisor does not even bother herself with calling back even after numerous emails were shared with her . Instead when you get her in a call she will ask you ‘what is the problem ?’ * The contact agents (God bless them ) follow a mandate of having to repeat the same thing - system glitch will ask my supervisor for an escalation , will send her a message to call you , tried calling her in teams she is not available, I have sent an email to both manager and supervisor and they will call you before close of business! * Then there is a particular contact agent who refuses to be of assistance, will not even try take ownership of a query when it lands on her lap . She will tell you how she would rather have you speaking to the person you initially spoke to . Anything to pass the buck ! * Complaint department responded to my previous review , mentioned how they will have someone look into my query on the 11th September. Logged (rep****) another complaint about the last agent I spoke to and he picked up the phone and called me on the 15th September. At about 12:06pm . A few minutes after that call my review was removed . So basically Sanlam is disregarding my grief , trying to dictate how I should express my grief . Sanlam has no solution for my query but just hiding behind a system glitch that has been reiterated to me since July . I am appalled by the level of service I have received from this department. I have mentioned people’s names on this platform and never has my review been removed . This is disturbing to say the least that I kept my end of the bargain and kept my account up to date even at a point where I couldn’t . But requesting my monies back has been a traumatic experience with Sanlam GoTyme !
1 reviews | Active since Aug 2013
REFUND
My previous review was removed after I spoke to a gentlemen from the complaints department who called me after I responded with another complaint about the service I received from Sanlam GoTyme. My grief at this point is being disregarded, not considered and bluntly placed on the banner . For the gentleman to repeat what has been repeated to me since July . If this is not scripted then I don’t know what is . *The supervisor does not even bother herself with calling back even after numerous emails were shared with her . Instead when you get her in a call she will ask you ‘what is the problem ?’ * The contact agents (God bless them ) follow a mandate of having to repeat the same thing - system glitch will ask my supervisor for an escalation , will send her a message to call you , tried calling her in teams she is not available, I have sent an email to both manager and supervisor and they will call you before close of business! * Then there is a particular contact agent who refuses to be of assistance, will not even try take ownership of a query when it lands on her lap . She will tell you how she would rather have you speaking to the person you initially spoke to . Anything to pass the buck ! * Complaint department responded to my previous review , mentioned how they will have someone look into my query on the 11th September. Logged (rep****) another complaint about the last agent I spoke to and he picked up the phone and called me on the 15th September. At about 12:06pm . A few minutes after that call my review was removed . So basically Sanlam is disregarding my grief , trying to dictate how I should express my grief . Sanlam has no solution for my query but just hiding behind a system glitch that has been reiterated to me since July . I am appalled by the level of service I have received from this department. I have mentioned people’s names on this platform and never has my review been removed . This is disturbing to say the least that I kept my end of the bargain and kept my account up to date even at a point where I couldn’t . But requesting my monies back has been a traumatic experience with Sanlam GoTyme !