NPS Score
-100
Recommended: Unlikely
Sep '26 - Oct '26
Frequently Asked Questions About Sanlam GoTyme
How is Sanlam GoTyme rated on Hellopeter?
Hellopeter has tracked Sanlam GoTyme across 4 reviews. Sanlam GoTyme hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Sanlam GoTyme? Write a review to help others decide.
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2024
SANLAM GO-TYME NIGHTMARE AND TERRIBLE CUSTOMER SERVICES!!!!!
TERRIBLE CUSTOMER SERVICE FROM SANLAM GO TYME!!!! I HAVE A LOAN WITH SANLAM GO-TYME, WHICH I AM GRATEFUL THEY ASSISTED ME IN A TIME OF NEED, HOWEVER WHATEVER THEY ARE DOING WITH TYME BANK IS VERY FRUSTRATING. THEY CHANGED THEIR BANKING DETAILS WITHOUT NOTIFYING THE CUSTOMERS, I PAID INTO THE OLD FNB ACCOUNT ON 28TH AUGUST 2026 AND TODAY IS 08 OCTOBER 2026 AND MY ACCOUNT HAS NOT BEEN UPDATED YET. I SPOKE TO ABOUT 5 CALL CENTRE AGENTS AND SENT E-MAILS TO JEHAAN LOSPER AND NASSIEF CASSIEP, THESE ARE SUPPOSEDLY MANAGERS OR SUPERVISORS BUT NO RESPONSE FROM ANY OF THEM. I PRAY TO NEVER FIND MYSELF IN A POSITION OF REQUIRING A LOAN FROM SANLAM EVER AGAIN. I NEARLY CHANGED MY INSURANCE POLICIES TO THEM, IMAGINE THE HEADACHE!!
1 reviews | Active since Dec 2024
SANLAM GO-TYME NIGHTMARE AND TERRIBLE CUSTOMER SERVICES!!!!!
TERRIBLE CUSTOMER SERVICE FROM SANLAM GO TYME!!!! I HAVE A LOAN WITH SANLAM GO-TYME, WHICH I AM GRATEFUL THEY ASSISTED ME IN A TIME OF NEED, HOWEVER WHATEVER THEY ARE DOING WITH TYME BANK IS VERY FRUSTRATING. THEY CHANGED THEIR BANKING DETAILS WITHOUT NOTIFYING THE CUSTOMERS, I PAID INTO THE OLD FNB ACCOUNT ON 28TH AUGUST 2026 AND TODAY IS 08 OCTOBER 2026 AND MY ACCOUNT HAS NOT BEEN UPDATED YET. I SPOKE TO ABOUT 5 CALL CENTRE AGENTS AND SENT E-MAILS TO JEHAAN LOSPER AND NASSIEF CASSIEP, THESE ARE SUPPOSEDLY MANAGERS OR SUPERVISORS BUT NO RESPONSE FROM ANY OF THEM. I PRAY TO NEVER FIND MYSELF IN A POSITION OF REQUIRING A LOAN FROM SANLAM EVER AGAIN. I NEARLY CHANGED MY INSURANCE POLICIES TO THEM, IMAGINE THE HEADACHE!!
1 reviews | Active since Jul 2014
Sanlam Loans what a **** show!
I app**** for a loan at Sanlam on Monday morning the 5th. Everything was done and approved on Monday including their DebiCheck. I was supposed to receive the funds after DebiCheck but nothing. Worse thing, they are not contacting you to let you know what is what. It is the 7th today, the consultants have been giving me a run around. Not receiving the funds today it seems. Maybe I should cancel and apply some where else.
1 reviews | Active since Jul 2014
Sanlam Loans what a **** show!
I app**** for a loan at Sanlam on Monday morning the 5th. Everything was done and approved on Monday including their DebiCheck. I was supposed to receive the funds after DebiCheck but nothing. Worse thing, they are not contacting you to let you know what is what. It is the 7th today, the consultants have been giving me a run around. Not receiving the funds today it seems. Maybe I should cancel and apply some where else.
1 reviews | Active since Feb 2015
***********
I received confirm on the 21 July 2026 that yoiu received full paymnet to settle my loan. Two moths later and its stoill reflevecting on Sanlam ortal and every Credit Berue, Bad service is effecting my credit scores and ist's becoming imbassasing that a compnay we all trusted {Salnam} can't even update a total to clear a score. I was trying to get a new load with You, to my dissipoitnt the credit score don't asllow it because they never update the full payment made in July. Ths is sad,
1 reviews | Active since Feb 2015
***********
I received confirm on the 21 July 2026 that yoiu received full paymnet to settle my loan. Two moths later and its stoill reflevecting on Sanlam ortal and every Credit Berue, Bad service is effecting my credit scores and ist's becoming imbassasing that a compnay we all trusted {Salnam} can't even update a total to clear a score. I was trying to get a new load with You, to my dissipoitnt the credit score don't asllow it because they never update the full payment made in July. Ths is sad,
1 reviews | Active since Aug 2013
REFUND
My previous review was removed after I spoke to a gentlemen from the complaints department who called me after I responded with another complaint about the service I received from Sanlam GoTyme. My grief at this point is being disregarded, not considered and bluntly placed on the banner . For the gentleman to repeat what has been repeated to me since July . If this is not scripted then I don’t know what is . *The supervisor does not even bother herself with calling back even after numerous emails were shared with her . Instead when you get her in a call she will ask you ‘what is the problem ?’ * The contact agents (God bless them ) follow a mandate of having to repeat the same thing - system glitch will ask my supervisor for an escalation , will send her a message to call you , tried calling her in teams she is not available, I have sent an email to both manager and supervisor and they will call you before close of business! * Then there is a particular contact agent who refuses to be of assistance, will not even try take ownership of a query when it lands on her lap . She will tell you how she would rather have you speaking to the person you initially spoke to . Anything to pass the buck ! * Complaint department responded to my previous review , mentioned how they will have someone look into my query on the 11th September. Logged (rep****) another complaint about the last agent I spoke to and he picked up the phone and called me on the 15th September. At about 12:06pm . A few minutes after that call my review was removed . So basically Sanlam is disregarding my grief , trying to dictate how I should express my grief . Sanlam has no solution for my query but just hiding behind a system glitch that has been reiterated to me since July . I am appalled by the level of service I have received from this department. I have mentioned people’s names on this platform and never has my review been removed . This is disturbing to say the least that I kept my end of the bargain and kept my account up to date even at a point where I couldn’t . But requesting my monies back has been a traumatic experience with Sanlam GoTyme !
1 reviews | Active since Aug 2013
REFUND
My previous review was removed after I spoke to a gentlemen from the complaints department who called me after I responded with another complaint about the service I received from Sanlam GoTyme. My grief at this point is being disregarded, not considered and bluntly placed on the banner . For the gentleman to repeat what has been repeated to me since July . If this is not scripted then I don’t know what is . *The supervisor does not even bother herself with calling back even after numerous emails were shared with her . Instead when you get her in a call she will ask you ‘what is the problem ?’ * The contact agents (God bless them ) follow a mandate of having to repeat the same thing - system glitch will ask my supervisor for an escalation , will send her a message to call you , tried calling her in teams she is not available, I have sent an email to both manager and supervisor and they will call you before close of business! * Then there is a particular contact agent who refuses to be of assistance, will not even try take ownership of a query when it lands on her lap . She will tell you how she would rather have you speaking to the person you initially spoke to . Anything to pass the buck ! * Complaint department responded to my previous review , mentioned how they will have someone look into my query on the 11th September. Logged (rep****) another complaint about the last agent I spoke to and he picked up the phone and called me on the 15th September. At about 12:06pm . A few minutes after that call my review was removed . So basically Sanlam is disregarding my grief , trying to dictate how I should express my grief . Sanlam has no solution for my query but just hiding behind a system glitch that has been reiterated to me since July . I am appalled by the level of service I have received from this department. I have mentioned people’s names on this platform and never has my review been removed . This is disturbing to say the least that I kept my end of the bargain and kept my account up to date even at a point where I couldn’t . But requesting my monies back has been a traumatic experience with Sanlam GoTyme !