Unprofessional Treatment by Antenatal Care Nurses at Sangweni Clinic, Tembisa

I attended the clinic on 27 February 2026 at approximately 08:00 for my first antenatal care (ANC) visit. Unfortunately, my experience was unprofessional and distressing. During the group introduction session, nurses laughed after I answered their question and commented that I “talk too much.” The tone used toward me was dismissive and disrespectful. Throughout the visit, the patient numbering system was not followed, and I was skipped multiple times without clear explanation. Communication was also challenging, as they use their home language even after you mentioned you don’t fully understand their language. Later, after I raised concerns about how I was being treated, the matter escalated to the shift leader. The nurses then refused to continue assisting me and stated they would no longer help me. The shift leaders informed me that these are the only nurses assigned to ANC and that I should remain humble regardless of how I am spoken to. This made me feel unsafe and unsupported. Antenatal care is a sensitive and very important service, and patients deserve respectful communication, fairness, and professional treatment at all times. I hope management addresses staff conduct and patient care standards to prevent similar experiences in the future.