Wild Card, demanding credit card details re-submission by unsecure e-mail after confirmed payment

<p> On 22 October I bought a new Wild Card via www.wildcard.co.za and paid by entering my credit card details on the secure website, confirmed with a One Time Password. The successful payment has been confirmed by the WILD CARD PURCHASE CONFIRMATION LETTER with receipt number PMT ********** and application number ********** , downloaded from the website and received by e-mail. It is also reflected on my credit card account statement.</p> <p>As I am a SA resident with foreign nationality I was requested to mail a copy of my residence permit and passport, what I did, together with the WILD CARD PURCHASE CONFIRMATION LETTER. Response from Wildcard, Zakira Ismail Dawood: “According to the receipt number we are not picking up on the system, if the payment was processed by credit card could you please provide the credit card number that was used, so that we can assist you further?”</p> <p>I responded that I am not happy to submit my credit card details again via an unsecure e-mail and attached the WILD CARD PURCHASE CONFIRMATION LETTER again.</p> <p>Response from Wild Card, Dikeledi Mashabathakga: “Due to the weather the payment did not go threw that is why we need your credit card details, so that we can take this matter to the finance department.” Attached was a form to fill in my full credit card details plus signature.</p> <p>What is this? Incompetence or an attempted credit card *****?</p> <p>Will I ever receive the Wild Card I have paid for?</p>