Sanparks
Unclaimed Business
|1.8|14 Reviews (last 12 months)|This business does not respond to reviews
Sanparks
Unclaimed Business
|1.8
14 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Sanparks delivers memorable in-park experiences that are undermined by serious administrative failings. Guests praise camps such as Pretoriuskop, Satara, Tsendze, Marola and Kgalagadi for spotless ablutions, well stocked shops, friendly staff and outstanding game sightings. Frustration centres on unanswered refund requests, queries closed without payment, hour long call centre holds, an awkward online booking system and ignored emails. Berg en Dal attracted complaints about leaking chalets, mould and days without power, while Boulders Beach visitors described inflexible, unsympathetic gate staff.
Performance(last 12 months):
Trustindex Rating
2.6NPS Score
-40Unlikely
TrustIndex
2.6
NPS Score
-40
Recommended: Unlikely
Review Distribution
1.8|14 Reviews
Oct '25 - Sep '26
Recent reviews (14)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2017
24 Aug 2026, 16:06
SANParks does not reply to emails
A booking for Addo Elephant Park, made on 04/07/2025 was amended on 12/09/2025 for a shorter period at the same camp, and this resulted in a refund being due of R11,139.79. There were no penalties, as the change was made more than a month before the planned visit. When telephoned, SANParks reservations advised emailing the refund request to ***. Emails sent on 12/09/2025, 06/10/2025, 10/10/2025 and 15/05/2026 have all gone unanswered. At a visit to the SANParks office in Cape Town (Signal Hill), in May 2026, I was given a ‘Request for Refund’ form which I was told must be submitted via email. This was done with all required supporting documents (all of which had been sent previously) but there has still been no response. My overseas guests are out of pocket by over R11,000 and are most unlikely to want to visit SANParks again. HOW DOES ONE GET A RESPONSE FROM SANPARKS?
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2017
24 Aug 2026, 16:06
SANParks does not reply to emails
A booking for Addo Elephant Park, made on 04/07/2025 was amended on 12/09/2025 for a shorter period at the same camp, and this resulted in a refund being due of R11,139.79. There were no penalties, as the change was made more than a month before the planned visit. When telephoned, SANParks reservations advised emailing the refund request to ***. Emails sent on 12/09/2025, 06/10/2025, 10/10/2025 and 15/05/2026 have all gone unanswered. At a visit to the SANParks office in Cape Town (Signal Hill), in May 2026, I was given a ‘Request for Refund’ form which I was told must be submitted via email. This was done with all required supporting documents (all of which had been sent previously) but there has still been no response. My overseas guests are out of pocket by over R11,000 and are most unlikely to want to visit SANParks again. HOW DOES ONE GET A RESPONSE FROM SANPARKS?
0
Replies (0)RC
Richard C
1 reviews | Active since Aug 2021
9 May 2026, 12:10
Marola tented camp in Kruger Park
Staying at our favourite camp in Kruger - Marola Tented Camp. clean beautiful, well attended by staff. One can relax looking at the river and watching game come and ago across the river. An outstanding restful experience unparalleled anywhere I have ever been in my 82 years on our planet!
Helpful (0)
|Replies (0)RC
Richard C
1 reviews | Active since Aug 2021
9 May 2026, 12:10
Marola tented camp in Kruger Park
Staying at our favourite camp in Kruger - Marola Tented Camp. clean beautiful, well attended by staff. One can relax looking at the river and watching game come and ago across the river. An outstanding restful experience unparalleled anywhere I have ever been in my 82 years on our planet!
0
Replies (0)SS
Su-Elize Smith
1 reviews | Active since Apr 2026
15 Apr 2026, 13:34
No refund received after early cancelation, still waiting after 7 weeks
Good day I made a booking online in January 2026 for Easter weekend 3-6 April at Mopani camp. Due to unforseen medical circumstances, I had to cancel our trip which I did online on 28 Feb 2026. I received no confirmation of cancelation or how I will be refunded. I went to the Head office at Groenkloof on 20 March 2026 (due to not getting through telephonically) , where they advised on what to do to request a refund. I did send all the requested information as needed, but have not received my refund yet up to date (today is 15 April 2026). I did receive an email on Sunday 12 April 2026 that my query has been closed, but no refund. Have been on the phone for more than 2 hours at a time with no success talking someone. This is an expensive booking, unfair to wait 7 weeks, no correspondence or assistance.
Helpful (0)
|Replies (0)SS
Su-Elize Smith
1 reviews | Active since Apr 2026
15 Apr 2026, 13:34
No refund received after early cancelation, still waiting after 7 weeks
Good day I made a booking online in January 2026 for Easter weekend 3-6 April at Mopani camp. Due to unforseen medical circumstances, I had to cancel our trip which I did online on 28 Feb 2026. I received no confirmation of cancelation or how I will be refunded. I went to the Head office at Groenkloof on 20 March 2026 (due to not getting through telephonically) , where they advised on what to do to request a refund. I did send all the requested information as needed, but have not received my refund yet up to date (today is 15 April 2026). I did receive an email on Sunday 12 April 2026 that my query has been closed, but no refund. Have been on the phone for more than 2 hours at a time with no success talking someone. This is an expensive booking, unfair to wait 7 weeks, no correspondence or assistance.
0
Replies (0)AC
Aldo C
1 reviews | Active since Dec 2025
31 Mar 2026, 18:20
I am Italian and not always in SA
I am Italian and not always in SA. I booked two nights in the Karoo and two in the Mountain Zebra parks. At the MZ I booked accommodation and a cheeta tracking activity in January. Everything confirmed. 4 days before going there they sent me an email informing me that all activities between the 31/3 and the 5/4 are cancelled. I guess the sudden arrival of the very unpredictable Easter holiday. At the Karoo, when I arrived I was informed that basically all the 4x4 roads are closed. I was there on purpose. Not an email, not a warning to let me change plan, nothing. On top of that, no night drive, no walk, nothing is available. But I still paid in full for this. My whole week on holiday wholly ruined. And Sanparks is missing out on a lot of profit, due to this lack of customer care, interest, organisation.
Helpful (0)
|Replies (0)AC
Aldo C
1 reviews | Active since Dec 2025
31 Mar 2026, 18:20
I am Italian and not always in SA
I am Italian and not always in SA. I booked two nights in the Karoo and two in the Mountain Zebra parks. At the MZ I booked accommodation and a cheeta tracking activity in January. Everything confirmed. 4 days before going there they sent me an email informing me that all activities between the 31/3 and the 5/4 are cancelled. I guess the sudden arrival of the very unpredictable Easter holiday. At the Karoo, when I arrived I was informed that basically all the 4x4 roads are closed. I was there on purpose. Not an email, not a warning to let me change plan, nothing. On top of that, no night drive, no walk, nothing is available. But I still paid in full for this. My whole week on holiday wholly ruined. And Sanparks is missing out on a lot of profit, due to this lack of customer care, interest, organisation.
0
Replies (0)WE
Wulf E
1 reviews | Active since Feb 2012
19 Feb 2026, 14:35
Refund still not received. Cannot follow up or escalate.
During the Jan 2026 floods my bookings could be changed to other available camps, for which I was entitled to a refund. Since I submitted a refund request on 5Feb (with all required documents), SANParks have marked my request as resolved, but I have not received a refund. There is no response to my email or calls.
Helpful (0)
|Replies (1)WE
Wulf E
1 reviews | Active since Feb 2012
19 Feb 2026, 14:35
Refund still not received. Cannot follow up or escalate.
During the Jan 2026 floods my bookings could be changed to other available camps, for which I was entitled to a refund. Since I submitted a refund request on 5Feb (with all required documents), SANParks have marked my request as resolved, but I have not received a refund. There is no response to my email or calls.
0
Replies (1)SM
Sipho M
1 reviews | Active since Feb 2026
11 Feb 2026, 21:58
Requesting refund
I have cancelled my reservation with SANParks around November last year. Tried to call then for my refund but you will wait for hours for to go through. They will transfer to a line that is not working. Even send several emails no response. Their services is very poor
Helpful (0)
|Replies (0)SM
Sipho M
1 reviews | Active since Feb 2026
11 Feb 2026, 21:58
Requesting refund
I have cancelled my reservation with SANParks around November last year. Tried to call then for my refund but you will wait for hours for to go through. They will transfer to a line that is not working. Even send several emails no response. Their services is very poor
0
Replies (0)DG
Daniel G
1 reviews | Active since Mar 2025
23 Jan 2026, 10:52
Sanparks booking system frustration!
Calling the Sanparks telephonic booking number is utterly frustrating! One has to hold on for VERY LONG periods! As example, on 21 and 22 and 23 January this year I spent a total of 3.5 hours listening to the digital voice message telling me "you are currently number 27 in the queue...." An hour later you hear "you are currently number 13 in the queue..." It is heart breaking! It seems there is only one person operating the call lines! The alternative of using the online booking system is equally frustrating with frequent gremlins and an non-user-friendly interface that sometimes lacks basic user logic. It is such a shame. We can make so much money from our National Parks (that are excellent) if our booking service is just better run!
Helpful (0)
|Replies (0)DG
Daniel G
1 reviews | Active since Mar 2025
23 Jan 2026, 10:52
Sanparks booking system frustration!
Calling the Sanparks telephonic booking number is utterly frustrating! One has to hold on for VERY LONG periods! As example, on 21 and 22 and 23 January this year I spent a total of 3.5 hours listening to the digital voice message telling me "you are currently number 27 in the queue...." An hour later you hear "you are currently number 13 in the queue..." It is heart breaking! It seems there is only one person operating the call lines! The alternative of using the online booking system is equally frustrating with frequent gremlins and an non-user-friendly interface that sometimes lacks basic user logic. It is such a shame. We can make so much money from our National Parks (that are excellent) if our booking service is just better run!
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2017
13 Jan 2026, 08:06
No one works at Sanparks
For pensioner discount, one must email which is my preferred means. I wanted to book a rondavel at Ebb and Flow, Wilderness. No reply. Tried again no reply. Others here confirm that there is no communication. I think no one works there. Probably don't want people to stay so that they don't have to do any work. Just sit and wait for the next paycheck. BTW, all the rondavels were available when I wanted to book.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2017
13 Jan 2026, 08:06
No one works at Sanparks
For pensioner discount, one must email which is my preferred means. I wanted to book a rondavel at Ebb and Flow, Wilderness. No reply. Tried again no reply. Others here confirm that there is no communication. I think no one works there. Probably don't want people to stay so that they don't have to do any work. Just sit and wait for the next paycheck. BTW, all the rondavels were available when I wanted to book.
0
Replies (0)