Tsetsikama Sanparks Storms River Mouth

We went to Tsetsikama Sanparks Storms River Mouth for our wedding anniversary. Booked in advance to confirm the booking. Arrived at our chalet which i must remind you was not cheap. 1.The kitchen cupboards were filthy dirty and had not been cleaned 2.Impossible to open the dustbin as drawer was so stiff it would have been pulled off the cupboard hinges. 3.Veranda light not working. 4.The braai grid has never been cleaned and should be disposed of. I wrote to the manager who just brushed it off as maybe these items had just been overlooked. I then wrote to the head office who gave me a case number CAS462300-P3H9CP. I was also assured that one of their representatives would respond within 24 hours. I have never heard from them and still waiting one month later. Shocking service from an upstanding establishment such as this. I feel sorry for the tourists who visit our s****s and spend their had earned money! Dissapointed and annoyed.