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Shirley S

1 reviews | Active since Dec 2014

29 Aug 2015, 10:56

Trying to get a new Wildcard after mine was ******

6 August : Called Wildcard to enquire how to get a new card and was advised that I needed to pay R100 to have a new one issued, and to send proof of payment to [Email Removed] The person had taken my details, ID number, name and advised that my card was in fact valid until 31 January 2016 - and only R100 to be paid. They have my Postal Details on file as I get a WildCard magazine posted to me.<br> I paid the account and at the bottom of the EFT - send a Proof of Payment to the above address.<br> 28 August : I called to find out progress. To be told that I needed to send Proof again? I was told that sending a <br> proof with the EFT is not sufficient. I had to get a full page (all my accounts) printed out, black out the accounts that were not applicable, scan and send again! This in fact was after much discussion and a pretty bad attitude<br> from the person. I asked that they ensure I get the card by Wednesday as I am going to Kruger. They refused to courier and advised that I will get it on Friday by Registered Post even after receiving a letter stating they will instate on Monday 31st and will take 2 days?

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