Took my money but made no booking

I made a webreservation on the evening of the 2nd. I got a notification from my bank that the credit card transaction of over R5k went through. The webreservation site went blank for a moment and then stated I need to wait for my e-mail. I waited the 3rd for my e-mail but with no success. Since there is no contact number for webreservations, I sent a query very early on the 4th to the provided e-mail address. I did not receive a reply by 16h30 on the 4th so I phoned central reservations. Although the offices were suppose to be open till 17h00, I got no answer.<br> On the morning of the 6th I received an e-mail stating I didn't pay, so my booking was cancelled. I rep**** with proof of payment but got no feedback. I phoned central reservations about 10 times and eventually got through to the person who rep**** to my initial e-mail. I asked her if she received my proof of payment. She said that my e-mail will be in the back of the queue and will only be dealt with after the weekend and not necessarily by her. She said I should speak to the finance people. I asked who can I speak to directly but she said I must phone central reservations on Monday. They took my money but I have no booking!