1 reviews | Active since Jul 2025
The winner of the BAD QUALITY AWARD in South Africa!!
Its the wonderful parks and the staff in the parks that helps them to make happy clients. If you have to deal with Central Reservation or the WILD Card department - you are lost. No answers, If yozu get an answer, it is 100% wrong. It is not worth to write emails to them. As we do research in the field of SERVICE QUALITY we write, even to get poor or no answers, just to check the quality. We have around 800 emails in the last 10 years. As you can see here at HellopEter, there are NO ANSWERS from them. SO for a frustrated clients its not tworth to write them. They wont get better. Also mentione in my Service-Quality Blog at Substack: https://saegezahn.substack.com/p/complaints-management-by-kapperl-df9 (sorry, in German). But google helps to transate ;-))
Had a long call with customer relationship.
We made an arrangement, that I inform top level management about FAILS in procedures and performance.
But at the very next FAIL with a booking at Augrabies we ar back at point ZERO.
So customer service quality IS NOT IMPROVING.
It's the parks, the nature and the good staff in the parks, that makes the SANParks run, NOT THE POOR ADMINISTRATION.
Had a long call with customer relationship.
We made an arrangement, that I inform top level management about FAILS in procedures and performance.
But at the very next FAIL with a booking at Augrabies we ar back at point ZERO.
So customer service quality IS NOT IMPROVING.
It's the parks, the nature and the good staff in the parks, that makes the SANParks run, NOT THE POOR ADMINISTRATION.