Staff hangs up in your ear if you express any negative feelings on your experience, and do not assist you with payment information and placing bookings.

I had the absolute worst experience trying to book at Mokala nature reserve outside of Kimberley. The reserve is absolutely stunning and very clean, yet when I called the park directly there was no answer. When I called Sanparks directly to book they assisted me but never provided any information on how to make payment. I called a total of 14 times over the span of 3 days just to make the booking and receive details on payment. During my last call I mentioned to the person I was speaking to that im quite irritated with the lack of assistance on their part, and he was extremely rude telling me that I need to apologize or he will not assist me in any way, I then proceeded to ask for his bosses email and number where he ended the call in my ear. The person I spoke to was Tevogo kutumela, *** . And he was as unprofessional as they come. Please be aware if you speak to him that he will not treat you as is expected from people in customer service, and he is also the supposed "Manager".