Shockingly terrible customer service

Let me start off by saying that the second star is only given for the exemplary condition of the Sanparks campsites and hiking routes that I have visited (Outeniqua and Ebb and Flow).

However, their service is nothing short of atrocious. Our hiking club made a request to allow more people on the Outeniqua than their usual maximum of 36 and the customer service was terrible.

Finding the correct person to speak with was a nightmare of a wild goose chase - it seems like the employees have no idea of who is in charge of what. In addition to that, we experienced multiple cases of late or no replies to emails and calls, proof of payment forms just simply going missing and having to renew our booking because of it.

If they did not control some of the most beautiful nature sites in the country, I would absolutely refuse to do any sort of business with them.