Sanparks Technical support very poor

I am desperately trying to make an online booking for next year at one of the Parks of Sanparks. First I could not get into my account and also not create a new one. When I used my email, the message was that it was already assigned to an account and if I try to reset the password I get the message there is no active account linked to the email. I have tried phoning numerous times, but you cannot phone in for technical assistance. I have sent so many emails to the technical department, without any response. Earlier this week, someone did respond with a temporary password. When I logged in, the detail in there is not at all mine. Someone else's profile is linked to my account. I am emailing every day with no response. I want the account to be deleted from my email and I want my detail to be linked to it, so that I can just make a booking. It is so frustrating. Nobody responds satisfactory to my emails and there is no number to phone. It is very disappointing that Sanparks has such bad technical support. I do not know what to do. I also get no response to an email requesting assistance with a booking and I cannot get through to reservation telephonically. Very very frustrating.