Sanparks Sucks!

Had a very irriatating and frustating experience with Sanparks. We made a booking through their central reservation office, which worked well, but then we decided to cancel it and make a new booking. We had to do so online, as I waited over 3 hours on the phone to speak to someone at the central reservation office, to which I eventually gave up. We then tried to do it online but their website is extremely un-user friendly and could not make the payment to secure our booking. We then decided to do an eft to confirm our booking. Only to discover that my booking had been cancelled! Seems a little suspicious to me, that I make a booking, make the payment and then suddenly my booking is cancelled!? Where is my money and my booking?? Then I called the office again to explain the situation, who then told me to email the IT ppl to track my booking and payment, but have had absolutely no response! I tried all the other email addresses I could find but still have had no response! My husband called again today, and was told to send through the proof of payment to another email address, when he tried, that address does not exist! We are all out of options now. We like Sanparks but this whole experience has put us off.