SANParks ********** behaviour

The online booking system was down this morning when I tried to make a booking, when I called the Ebb and Flow section of the GRNP I was told I could EFT the amount using my reference number - which I then did and emailed POP. I was then phoned to say that I need to contact HQ as my booking had been cancelled. When I phoned they said that I cannot do an EFT for an online booking. THEN I was told I must book online again... and my money that I have already paid???? Well that will just be kept for "next time". AND nevermind the fact that now suddenly the price was double!!! Yet the responses are the same - online booking ... HOW when the system is DOWN. This is incredible and obviously *****. So they have my money... are now uncontactable, no response on email, no response on social media. Tourism is down, and yet this is how they treat the locals!