SANParks does not reply to emails

A booking for Addo Elephant Park, made on 04/07/2025 was amended on 12/09/2025 for a shorter period at the same camp, and this resulted in a refund being due of R11,139.79. There were no penalties, as the change was made more than a month before the planned visit. When telephoned, SANParks reservations advised emailing the refund request to ***. Emails sent on 12/09/2025, 06/10/2025, 10/10/2025 and 15/05/2026 have all gone unanswered. At a visit to the SANParks office in Cape Town (Signal Hill), in May 2026, I was given a ‘Request for Refund’ form which I was told must be submitted via email. This was done with all required supporting documents (all of which had been sent previously) but there has still been no response. My overseas guests are out of pocket by over R11,000 and are most unlikely to want to visit SANParks again. HOW DOES ONE GET A RESPONSE FROM SANPARKS?