SANPARKS customer service.

On the 16 January 2024 we booked in at Kgalagadi Tweerivieren camping for three days, proceeded to Nossop campsite for three days and the final site was at Matamata for three days. The five star rating is specifically for Kgalagadi as their level of cleanliness in the ablutions, the campsite, their shops is at a much higher level than the rest of Sanparks. The friendliness of the staff and their attitude towards the visitors is also exceptional. From Kgalagadi we moved on to the Augrabies for one night and then moved on to the Cedarburg mountains. This was also part of Sanparks and the campsite was neat and well looked after but the ablutions was on a three star rating and was not serviced over the weekends. From the Cedar mountains we moved to Mokala game park for two days, this is also part of Sanparks. The chalet was neat and tidy and the reception staff were friendly but the service was poor. The only service we had was the bed was made up and the chalet floor was not even swept. One would expect SANPARKS to try and provide a similar service throughout its sites.