SANPARKS BOOKING REFUND DELAY!

I am writing to express my disappointment and frustration with the handling of my booking cancellation and refund request for a fully paid stay in the Kruger National Park. I submitted my cancellation request to Suzan on 30 September 2025, and to date — 23 October 2025 — I am still waiting for my refund. After receiving no response to my initial email, I followed up and attempted to make contact several times. Unfortunately, the experience has been extremely frustrating. Suzan’s email signature contains two incorrect contact numbers, and when I phoned the SANParks Head Office, I was kept on hold as caller number one for 56 minutes without assistance. I was initially informed that I would receive a full refund within 10 to 15 business days, yet this has not happened. For an organization as reputable and costly as Kruger National Park, this level of customer service is disappointing. It feels as though SANParks’ administrative systems — particularly around gate entries, bookings, cancellations, refunds, and communication — are severely outdated.