CM
Ciska M
1 reviews | Active since Jan 2012
25 Jun 2015, 15:41
Sanpark without any compassion
I made a booking at the Golden Gate National park for the 26th of June in May 2015. Unfortunately I had to cancel the booking on very short notice (22 June) due to my mother in law being very sick and in hospital. After forwarding the necessary doctor's letter and hospital statements to Sanparks reservation, Sanparks refuses to reimburse me.<br> Unlike the Lekkerslaap company which refunded me within 2 days.
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Sanparks's replyOfficial
01 Jul 2015, 09:20Hello ciskamar,
We acknowledge receipt of your feedback regarding your recent experience with our reservations system, and regret all inconveniences suffered.
We wish your mothers-in-law better health and trust that she has since stabilized. We are glad that the refund issue has been addressed and the refunded amount will be put into your client code for future reservations with us.
Thank you for your loyalty and patronage.
Best Wishes,
SANParks
We acknowledge receipt of your feedback regarding your recent experience with our reservations system, and regret all inconveniences suffered.
We wish your mothers-in-law better health and trust that she has since stabilized. We are glad that the refund issue has been addressed and the refunded amount will be put into your client code for future reservations with us.
Thank you for your loyalty and patronage.
Best Wishes,
SANParks
Sanparks's reply01 Jul 2015, 09:20
Official
Hello ciskamar,
We acknowledge receipt of your feedback regarding your recent experience with our reservations system, and regret all inconveniences suffered.
We wish your mothers-in-law better health and trust that she has since stabilized. We are glad that the refund issue has been addressed and the refunded amount will be put into your client code for future reservations with us.
Thank you for your loyalty and patronage.
Best Wishes,
SANParks
We acknowledge receipt of your feedback regarding your recent experience with our reservations system, and regret all inconveniences suffered.
We wish your mothers-in-law better health and trust that she has since stabilized. We are glad that the refund issue has been addressed and the refunded amount will be put into your client code for future reservations with us.
Thank you for your loyalty and patronage.
Best Wishes,
SANParks