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AndrAA(C) de Beer
1 reviews | Active since Dec 2015
15 Dec 2015, 16:56
overcharged and unwilling to refund
I went to visit the Kruger national park. Upon arrival I decided to pay with my debit card. The service was ok. The entry fee for 2 people we were told is a R140.00. Upon my sms notification witch I only saw after 16:00 I saw that the guy took R210.00. I phone the gate and the lady was not able or willing to help me. I get the distinct impression that they do not want to refund the money they overcharged me. <br> <br> I wonder. Must I accept the theft of my money by people who are held responsible for our wildlife.
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Sanparks's replyOfficial
17 Dec 2015, 08:50Hello andrejdebeer@vod,
We acknowledge receipt of your feedback dated 15 December, regarding your recent experience during the visit to Kruger National Park. Thank you for taking time to write to us. We value visitors feedback as it assists us in improving the organisation service standards.
We regret the disappointment and inconvenience suffered during your dealing with Phabeni Gate colleagues. Your feedback has been forwarded to the management concerned to investigate and respond within 2 working days.
We appreciate your continued support and loyalty.
Kagiso Tlhobolo
Senior Manager: Tourism Standards
South African National Parks
Tel: ***
Fax: ***
Cell: ***
643 Leyds Street, Muckleneuk
We acknowledge receipt of your feedback dated 15 December, regarding your recent experience during the visit to Kruger National Park. Thank you for taking time to write to us. We value visitors feedback as it assists us in improving the organisation service standards.
We regret the disappointment and inconvenience suffered during your dealing with Phabeni Gate colleagues. Your feedback has been forwarded to the management concerned to investigate and respond within 2 working days.
We appreciate your continued support and loyalty.
Kagiso Tlhobolo
Senior Manager: Tourism Standards
South African National Parks
Tel: ***
Fax: ***
Cell: ***
643 Leyds Street, Muckleneuk
Sanparks's reply17 Dec 2015, 08:50
Official
Hello andrejdebeer@vod,
We acknowledge receipt of your feedback dated 15 December, regarding your recent experience during the visit to Kruger National Park. Thank you for taking time to write to us. We value visitors feedback as it assists us in improving the organisation service standards.
We regret the disappointment and inconvenience suffered during your dealing with Phabeni Gate colleagues. Your feedback has been forwarded to the management concerned to investigate and respond within 2 working days.
We appreciate your continued support and loyalty.
Kagiso Tlhobolo
Senior Manager: Tourism Standards
South African National Parks
Tel: ***
Fax: ***
Cell: ***
643 Leyds Street, Muckleneuk
We acknowledge receipt of your feedback dated 15 December, regarding your recent experience during the visit to Kruger National Park. Thank you for taking time to write to us. We value visitors feedback as it assists us in improving the organisation service standards.
We regret the disappointment and inconvenience suffered during your dealing with Phabeni Gate colleagues. Your feedback has been forwarded to the management concerned to investigate and respond within 2 working days.
We appreciate your continued support and loyalty.
Kagiso Tlhobolo
Senior Manager: Tourism Standards
South African National Parks
Tel: ***
Fax: ***
Cell: ***
643 Leyds Street, Muckleneuk