NO RESPONSE TO REFUND REQUESTS

Due to COVID-19, and after the State President's second announcement to extend the lock-down, I've realised - for our own safety as well as because of the financial implications of the lockdown - that I had to cancel our booking (paid in full within 24 hours in July 2019) for our June 2020 holidays. This decision also had to be taken ASAP as I had to action within the cancellation policy in order not to pay cancellation penalties.

So on the evening of 9 April 2020 I've cancelled our reservation via the SANPARKS website, and immediately received confirmation of the reservation CANCELLATION notice.

Since then, I do not receive any response from SANPARKS on the refund.

The call centre is closed. Numerous emails have been sent, which were read, but nobody has the urge to tell me what I should do to get the money back because that is what I want - I do not want to leave the money on my "client profile".

I am well aware that all is under pressure because of the lockdown, but certainly by now SANPARKS should have a "automated response" on the refund process as well as somebody should surely action refunds …

It is almost three weeks … totally unacceptable!!!!