No refund of reservation

I been requesting a refund on a reservation since last week Wednesday and still not heard anything. Not happy at all:

I been requesting this since last week Wednesday and still not heard anything.

***, TKT: xg6Izn REF: PpyzJK, TKT: pKRtVi ***, TKT: q1lQJs

Please someone get back to me ASAP.