Lost our reservation due to bad accounting

Good Day,

I am extremely upset with your accounts department.

We made a reservation in January 2017 Reservation number R511292 for 4 adults and 2 children from 26/12/2017 - 30/12/2017 in Satara in in 2 x BD2 Bungalows.

On 01/03/2017 we made an EFT payment of R 4,500.00 with the correct reservation number as reference however your wonderful accounts department never allocated this payment to our reservation.

When we wanted to enquire what the final amount outstanding was to pay our reservation in full today we were told that you cancelled the reservation without the decency of informing us!!! In the past we received emails to remind us about outstanding payments which we could then follow up and inform you that a payment had been made.

We had this trip planned for my father's 70th birthday - you have just messed up everything !!!

I would really like you to fix this as this was a fault on your side and not ours!!!! You need to tell the people who you gave our reservation to that you made a mistake and they need to find other space in the park - it is only fair as we did pay our deposit.

If you cannot do that then I need you to give me accommodation for 4 adults and 2 children with the same amenities (not shared) as our original reservation in a camp near Satara as all the other camps and roads are too busy which is the reason why we always stay in Satara.

The deposit was due 22/02/2017 we made a call and said that we would pay on 01/03/2017 which we did - however again there is no reference of this call on your system - incompetence again!!!!

We always love going to the park but you have just spoiled this one as well as all our previous experiences....

Regards, Anel Schoeman