Failure to Refund

I made a number of bookings for Sanparks resorts during 2018. The deposit was due on 5 October 2017, and I did an EFT on 1 October and sent proof of payment to the relevant office.

After 2 weeks I enquired about my bookings, only to be informed that my bookings were cancelled. When I convinced Sanparks about my payment, they were not able to reinstate my bookings. I then instructed Sanparks to cancel all my bookings, and to refund me for the money that I paid.

Since 6 November, I have been trying to recover my money. I repeated my email to the refunds office numerous times, but I never even received acknowledgement of my emails. I tried various other email addresses, and every time forwarded my booking numbers and proof of payment as requested.

I left a message on the Sanparks facebook page that I am now going to seek help from hello peter!

I trust that somebody at Sanparks will now attend to my problem.