Disgusting treatment

Good evening. My wife and I booked through Sanparks a two night stay at Imbali Safari Lodge ,the fee was paid in advance through San Parks . On arrival we were treated poorly and later informed that our booking was changed to one night . Of which we were never informed . The next day we got shown an E mail addressed to Wendy at the lodge stating they must make an alternative plan. I approached Wendy for the option they were going to make to be informed they cant help me and we should leave the park and lodge a complaint with Sanparks and try get our refund. At no time was an apology offered or was there even an effort made to assist us . I find that this is totally unacceptable to remove a RSA resident for a foreign tourist ,the tariff paid is the same for both of us. I am embarrassed and disgusted in the treatment of people by this lodge.