Complain

What a service from Sanpark’s Agent. Called in to update my Reservation no R***, and I was told there is no available space for two nights 2 Huts for 10 people from 2 to 3 July 2021 at Pretoriouskop. The Agent told me to call on his personal no *** (sibusiso) he will make a Plan. When I called, he told me he can make a plan, But I must Give him R300.00 for the Plan. What kind of service is this? Was he taking Advantage? That is why I prefer the Cape Town Satellite. Pretoria Head office is full of *****.