TM
Theunis M
1 reviews | Active since Sept 2016
25 Jan 2024, 11:31
Booking the Otter Trail is impossible!
On 23 January 2024 I tried making a booking for the Otter trail for December 2024. Even though the official notice indicates that the booking opened at 07:30, I started phoning the reservation number at 07:28 and made 35 phone calls between that time and 08:20 - virtually one call every 90 seconds. One call was answered, but only put my on hold for more than 10 minutes. Needless to say, when I was able to get through on the number, the trail was already fully booked for the whole month. It seems clear that although theoretically possible, it is impossible for a member of the public to secure a booking for the trail.
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Theunis M's updateReviewer Update
25 Jan 2024, 11:38After struggling to make a booking for the Otter hiking trail, I lodged a query with the Sanparks Customer Care department, who claim that queries are handled by highly professional Customer Care individuals and departments. The response I received was first an automated acknowledgement of receipt e-mail and then another automated e-mail that the query had been completed and closed, without receiving any response. The response that I received after complaining that I have not received any feedback, did not address my initial query. So much so for highly professional Customer Care.
TM
Theunis M's update25 Jan 2024, 11:38
Reviewer Update
After struggling to make a booking for the Otter hiking trail, I lodged a query with the Sanparks Customer Care department, who claim that queries are handled by highly professional Customer Care individuals and departments. The response I received was first an automated acknowledgement of receipt e-mail and then another automated e-mail that the query had been completed and closed, without receiving any response. The response that I received after complaining that I have not received any feedback, did not address my initial query. So much so for highly professional Customer Care.