Bad service

I cancelled my reservation in April 2022 which is 3 month ago. On the 1st of July I requested a refund and was told by Bobby Mabunda that he requires my bank statement, which I provided. It is now several weeks later and no refund has been processed. Sanparks service is terrible. I phoned reservations after sending multiple e-mails and I was transferred 3 times. Hopefully something happens now. I will rethink making use of Sanparks.