bR
boitumelo R
1 reviews | Active since Jun 2013
15 Aug 2024, 15:54
WORST SERVICE EVER
I AM NOT HAPPY WITH SERVICE RECEIVED FROM THE SAMUWMED MEDICAL AID WE HAVE EMAILED OUR PRACTICE BANKING DETAILS ON THE 09/0/2024 AND I HAVE BEEN CALLING AND I HAVE BEEN SEND BACK FORWARD WHEN I WANT TO CHECK THE BANKING DETAILS I WILL MAKE THIS ACCOUNTS PATIENTS LIABLE AS I AM TIRED OF GOING BACK FORWARD WITH SAMUWMED AND MEDSCHEME THIS IS JUST BAD SERVICE AND I WANT THIS MATTER SORTED BY CLOSE OF BUSINESS TODAY FAILURE TO DO SO I WILL TAKE THIS MATTER FURTHER
Helpful (0)
Replies (4)0
Replies (4)
SAMWU National Medical Scheme's replyOfficial
21 Aug 2024, 10:57Dear Boitumelo,
Thank you for bringing this issue to our attention. We appreciate you taking the time to share your concerns.
We sincerely apologise for the inconvenience you experienced.
At SAMWUMED, we are committed to providing exceptional customer service to our members and service providers.
At SAMWUMED, we are committed to providing exceptional customer service to our members and service providers.
Can you kindly provide us with the practice number, please.
Kind regards,
SAMWUMED
SAMWU National Medical Scheme's reply21 Aug 2024, 10:57
Official
Dear Boitumelo,
Thank you for bringing this issue to our attention. We appreciate you taking the time to share your concerns.
We sincerely apologise for the inconvenience you experienced.
At SAMWUMED, we are committed to providing exceptional customer service to our members and service providers.
At SAMWUMED, we are committed to providing exceptional customer service to our members and service providers.
Can you kindly provide us with the practice number, please.
Kind regards,
SAMWUMED
bR
boitumelo R's updateReviewer Update
21 Aug 2024, 11:06The practice no is ***
bR
boitumelo R's update21 Aug 2024, 11:06
Reviewer Update
The practice no is ***
SAMWU National Medical Scheme's replyOfficial
27 Aug 2024, 12:34Thank you Boitumelo for providing us with the practice number. We have forwarded your query to our Benefits Department and they will assist you. Kind regards, SAMWUMED.
SAMWU National Medical Scheme's reply27 Aug 2024, 12:34
Official
Thank you Boitumelo for providing us with the practice number. We have forwarded your query to our Benefits Department and they will assist you. Kind regards, SAMWUMED.
SAMWU National Medical Scheme's replyOfficial
13 Nov 2024, 12:05Good Day Boitumelo, we believe the amount of R340.30 shortfall is being reviewed for payment.
SAMWU National Medical Scheme's reply13 Nov 2024, 12:05
Official
Good Day Boitumelo, we believe the amount of R340.30 shortfall is being reviewed for payment.