NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About SAMWU National Medical Scheme
How is SAMWU National Medical Scheme rated on Hellopeter?
Hellopeter has tracked SAMWU National Medical Scheme across 87 reviews. SAMWU National Medical Scheme hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used SAMWU National Medical Scheme? Write a review to help others decide.
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Feb 2017
A HEARTFELT THANK YOU TO A TRUE GEM – RONELL J. DONOUGH!!
Sometimes, in the midst of frustration, disappointment and feeling like nobody is listening, someone comes along who reminds you that genuine customer service still exists. For me, that person is Ronell J. Donough. In 2023, my dad passed away after a long battle with cancer. My mom had been in and out of hospital since 2018 and even before that. At the beginning of 2024, bills and reminders that had been sent to my late dad's phone began piling up unpaid. He could no longer respond, and we had simply never thought to go through his phone. We only discovered the extent of the outstanding accounts after my mom became the main member. What followed was an exhausting nine-month battle involving hundreds of thousands of rands in medical bills, endless emails, long call-centre waiting times, repeated explanations of our circumstances, and conversations with agents who, sadly, seemed to lack the empathy or willingness to help us find a solution. We were dealing with an already difficult family situation, including my mom's ongoing medical challenges and palliative care needs, while trying to navigate a system that often left us feeling unheard and helpless. The stress took an enormous toll on me, to the point where I feared for my own health. And then came Ronell. After months of fighting for answers and assistance, here was someone who took the time to listen, understand and help where others had failed. She patiently worked through every query, never making me feel that my concerns were simply someone else's problem. And let me be honest: I was not an easy client to deal with during that time. Years of frustration, grief, stress and feeling dismissed had taken their toll. I was angry, desperate and emotionally exhausted. Yet Ronell remained patient, professional, understanding and willing to assist. That, to me, is what exceptional customer service looks like. Even today, whenever I need assistance, Ronell continues to go above and beyond. She responds efficiently, handles my queries with care and never makes me feel as though I am asking for too much. Managers, please take note of this remarkable woman. Recognise her, appreciate her and celebrate the value she brings to your organisation. People like Ronell are rare gems. She is clearly in the right field because she understands something that cannot simply be taught through training manuals: customer service is about people. It is about empathy, patience, accountability, understanding and the genuine willingness to make a difference in someone's life. Sometimes, all a person needs is someone who is prepared to listen, care and help them find a way forward. Ronell did exactly that for me during one of the most difficult periods of my life. So, Ronell, this is my little public thank-you to you. ❤️ Thank you for your patience when I was difficult, for your kindness when I was overwhelmed, and for continuing to assist me long after you could have simply moved on to the next query. You may see it as part of your job, but to someone who has spent months feeling unheard, your willingness to help meant far more than you probably realise. You restored a little of my faith in customer service, and for that, I will always be grateful. Thank you for being the person who chose to help when others couldn't—or wouldn't. Keep being the incredible person you are, Ronell. Your efforts do not go unnoticed, and you deserve to know just how much you are appreciated. With heartfelt gratitude and sincere appreciation, Thank you, Ronell J. Donough. You truly are a gem. 🌷❤️ Sharon Simmons
1 reviews | Active since Feb 2017
A HEARTFELT THANK YOU TO A TRUE GEM – RONELL J. DONOUGH!!
Sometimes, in the midst of frustration, disappointment and feeling like nobody is listening, someone comes along who reminds you that genuine customer service still exists. For me, that person is Ronell J. Donough. In 2023, my dad passed away after a long battle with cancer. My mom had been in and out of hospital since 2018 and even before that. At the beginning of 2024, bills and reminders that had been sent to my late dad's phone began piling up unpaid. He could no longer respond, and we had simply never thought to go through his phone. We only discovered the extent of the outstanding accounts after my mom became the main member. What followed was an exhausting nine-month battle involving hundreds of thousands of rands in medical bills, endless emails, long call-centre waiting times, repeated explanations of our circumstances, and conversations with agents who, sadly, seemed to lack the empathy or willingness to help us find a solution. We were dealing with an already difficult family situation, including my mom's ongoing medical challenges and palliative care needs, while trying to navigate a system that often left us feeling unheard and helpless. The stress took an enormous toll on me, to the point where I feared for my own health. And then came Ronell. After months of fighting for answers and assistance, here was someone who took the time to listen, understand and help where others had failed. She patiently worked through every query, never making me feel that my concerns were simply someone else's problem. And let me be honest: I was not an easy client to deal with during that time. Years of frustration, grief, stress and feeling dismissed had taken their toll. I was angry, desperate and emotionally exhausted. Yet Ronell remained patient, professional, understanding and willing to assist. That, to me, is what exceptional customer service looks like. Even today, whenever I need assistance, Ronell continues to go above and beyond. She responds efficiently, handles my queries with care and never makes me feel as though I am asking for too much. Managers, please take note of this remarkable woman. Recognise her, appreciate her and celebrate the value she brings to your organisation. People like Ronell are rare gems. She is clearly in the right field because she understands something that cannot simply be taught through training manuals: customer service is about people. It is about empathy, patience, accountability, understanding and the genuine willingness to make a difference in someone's life. Sometimes, all a person needs is someone who is prepared to listen, care and help them find a way forward. Ronell did exactly that for me during one of the most difficult periods of my life. So, Ronell, this is my little public thank-you to you. ❤️ Thank you for your patience when I was difficult, for your kindness when I was overwhelmed, and for continuing to assist me long after you could have simply moved on to the next query. You may see it as part of your job, but to someone who has spent months feeling unheard, your willingness to help meant far more than you probably realise. You restored a little of my faith in customer service, and for that, I will always be grateful. Thank you for being the person who chose to help when others couldn't—or wouldn't. Keep being the incredible person you are, Ronell. Your efforts do not go unnoticed, and you deserve to know just how much you are appreciated. With heartfelt gratitude and sincere appreciation, Thank you, Ronell J. Donough. You truly are a gem. 🌷❤️ Sharon Simmons
1 reviews | Active since Jan 2017
No response from SAMWUMED
I have requested for a medical aid claims statement 6 days ago via email. I received an automated msg saying I would get a response in 3 days. Nothing has happened. I have sent a follow up email as well and still no response. I need this for Gap cover. Please respond. query number is : ***.
1 reviews | Active since Jan 2017
No response from SAMWUMED
I have requested for a medical aid claims statement 6 days ago via email. I received an automated msg saying I would get a response in 3 days. Nothing has happened. I have sent a follow up email as well and still no response. I need this for Gap cover. Please respond. query number is : ***.
1 reviews | Active since Aug 2024
Bad experience
I had a very disappointing experience regarding dental care. I find that we are constantly referred to deal with your partners instead of being assisted directly by the medical aid. As members, we pay SAMWUMED, not third-party partners. It should not be our responsibility to contact multiple external providers when our medical aid should be able to assist us directly. This process creates unnecessary frustration and makes it difficult for clients to access the services they are paying for.
1 reviews | Active since Aug 2024
Bad experience
I had a very disappointing experience regarding dental care. I find that we are constantly referred to deal with your partners instead of being assisted directly by the medical aid. As members, we pay SAMWUMED, not third-party partners. It should not be our responsibility to contact multiple external providers when our medical aid should be able to assist us directly. This process creates unnecessary frustration and makes it difficult for clients to access the services they are paying for.
1 reviews | Active since Feb 2017
Outstanding service Ronell Donough
I would like to extend a sincere thank you to SAMWUMED , especially to Ronell Donough for the outstanding service she provided. What started off as an extremely frustrating and rocky experience was completely turned around by her professionalism, efficiency, and genuine willingness to assist. In contrast to the challenges I experienced through the call centre, Ronell truly stands out as one of your greatest assets. Her dedication, competence, and proactive support made all the difference. If it had not been for her stepping in and resolving the matter, the stress and frustration could have had serious consequences for my health. Ronell, you have restored confidence where it was being lost. Thank you for your patience, your urgency, and for going above and beyond. You have truly made an impact. With sincere appreciation, Sharon Simmons
1 reviews | Active since Feb 2017
Outstanding service Ronell Donough
I would like to extend a sincere thank you to SAMWUMED , especially to Ronell Donough for the outstanding service she provided. What started off as an extremely frustrating and rocky experience was completely turned around by her professionalism, efficiency, and genuine willingness to assist. In contrast to the challenges I experienced through the call centre, Ronell truly stands out as one of your greatest assets. Her dedication, competence, and proactive support made all the difference. If it had not been for her stepping in and resolving the matter, the stress and frustration could have had serious consequences for my health. Ronell, you have restored confidence where it was being lost. Thank you for your patience, your urgency, and for going above and beyond. You have truly made an impact. With sincere appreciation, Sharon Simmons
1 reviews | Active since Jul 2025
NONE RESPONSE AND NOCHALANT FROM SAMWU MED
i wrote a review i was in connect with one of their workers that come to our Municipality for a presentation till date nothing has been done, i have put down my contact number and still nothing, yet I'm drowning as I'm paying off medical bills with no assistances *** i would like feedback or if not ill be taking this further.
1 reviews | Active since Jul 2025
NONE RESPONSE AND NOCHALANT FROM SAMWU MED
i wrote a review i was in connect with one of their workers that come to our Municipality for a presentation till date nothing has been done, i have put down my contact number and still nothing, yet I'm drowning as I'm paying off medical bills with no assistances *** i would like feedback or if not ill be taking this further.