Replied to 67% of negative reviews
Reply time on negative reviews: 789h 56m
Reply Time
557h 52m
NPS Score
-100
Recommended: Unlikely
Replied to 67% of negative reviews
Reply time on negative reviews: 789h 56m
Nov '25 - Oct '26
Frequently Asked Questions About SAMWU National Medical Scheme
How is SAMWU National Medical Scheme rated on Hellopeter?
Hellopeter has tracked SAMWU National Medical Scheme across 86 reviews. SAMWU National Medical Scheme hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used SAMWU National Medical Scheme? Write a review to help others decide.
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2017
No response from SAMWUMED
I have requested for a medical aid claims statement 6 days ago via email. I received an automated msg saying I would get a response in 3 days. Nothing has happened. I have sent a follow up email as well and still no response. I need this for Gap cover. Please respond. query number is : ***.
1 reviews | Active since Jan 2017
No response from SAMWUMED
I have requested for a medical aid claims statement 6 days ago via email. I received an automated msg saying I would get a response in 3 days. Nothing has happened. I have sent a follow up email as well and still no response. I need this for Gap cover. Please respond. query number is : ***.
1 reviews | Active since Aug 2024
Bad experience
I had a very disappointing experience regarding dental care. I find that we are constantly referred to deal with your partners instead of being assisted directly by the medical aid. As members, we pay SAMWUMED, not third-party partners. It should not be our responsibility to contact multiple external providers when our medical aid should be able to assist us directly. This process creates unnecessary frustration and makes it difficult for clients to access the services they are paying for.
1 reviews | Active since Aug 2024
Bad experience
I had a very disappointing experience regarding dental care. I find that we are constantly referred to deal with your partners instead of being assisted directly by the medical aid. As members, we pay SAMWUMED, not third-party partners. It should not be our responsibility to contact multiple external providers when our medical aid should be able to assist us directly. This process creates unnecessary frustration and makes it difficult for clients to access the services they are paying for.
1 reviews | Active since Feb 2017
Outstanding service Ronell Donough
I would like to extend a sincere thank you to SAMWUMED , especially to Ronell Donough for the outstanding service she provided. What started off as an extremely frustrating and rocky experience was completely turned around by her professionalism, efficiency, and genuine willingness to assist. In contrast to the challenges I experienced through the call centre, Ronell truly stands out as one of your greatest assets. Her dedication, competence, and proactive support made all the difference. If it had not been for her stepping in and resolving the matter, the stress and frustration could have had serious consequences for my health. Ronell, you have restored confidence where it was being lost. Thank you for your patience, your urgency, and for going above and beyond. You have truly made an impact. With sincere appreciation, Sharon Simmons
1 reviews | Active since Feb 2017
Outstanding service Ronell Donough
I would like to extend a sincere thank you to SAMWUMED , especially to Ronell Donough for the outstanding service she provided. What started off as an extremely frustrating and rocky experience was completely turned around by her professionalism, efficiency, and genuine willingness to assist. In contrast to the challenges I experienced through the call centre, Ronell truly stands out as one of your greatest assets. Her dedication, competence, and proactive support made all the difference. If it had not been for her stepping in and resolving the matter, the stress and frustration could have had serious consequences for my health. Ronell, you have restored confidence where it was being lost. Thank you for your patience, your urgency, and for going above and beyond. You have truly made an impact. With sincere appreciation, Sharon Simmons
1 reviews | Active since Jul 2025
NONE RESPONSE AND NOCHALANT FROM SAMWU MED
i wrote a review i was in connect with one of their workers that come to our Municipality for a presentation till date nothing has been done, i have put down my contact number and still nothing, yet I'm drowning as I'm paying off medical bills with no assistances *** i would like feedback or if not ill be taking this further.
1 reviews | Active since Jul 2025
NONE RESPONSE AND NOCHALANT FROM SAMWU MED
i wrote a review i was in connect with one of their workers that come to our Municipality for a presentation till date nothing has been done, i have put down my contact number and still nothing, yet I'm drowning as I'm paying off medical bills with no assistances *** i would like feedback or if not ill be taking this further.