NJ
Nolwazi J

1 reviews | Active since Jul 2025

14 Jul 2025, 10:48

samwumed

I Joined the medical aid early this year and since then I have enquired regarding Maternity especially hospitalization, I was informed that also long as I have disclosed on my on the application form, I would receive the benefits. today upon making a call to medical I'm infirmed know that I would not be covered for hospitalization that even with the medical aid I would have to go give birth at public hospital. I feel that I have done countless enquires and I **** to by the medical aid. even upon giving me the authorization number I was told that if we find out that you did not disclose pregnancy the medical aid would not pay and, on the application, form it states so, the next thing they referring to waiting period .

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Replies (2)
SAMWU National Medical Scheme
SAMWU National Medical Scheme's reply08 Dec 2025, 09:36
Official
 Oh no, we don’t like hearing that we’ve let you down! Please get in touch with us by reaching Customer Care Centre or send a detailed email to *** or call ***. We’ll try our best to get this sorted out for you. 

SAMWU National Medical Scheme
SAMWU National Medical Scheme's reply04 Feb 2026, 10:52
Official
 Oh no, we’re truly sorry to hear we’ve let you down. This isn't the experience we want for you. Our Sales and Servicing Department will reach out shortly to schedule a date and time to visit your municipality.