fE
feroz E
1 reviews | Active since Apr 2019
06 Dec 2023, 07:41
Samwumed -10 if i could....
Extremely poor service, zero client service, leaving scheme luckily 1 Jan 2024. Sent a motivation for a special boot for my son, phoned in and was told i need to wait 7 working days. Day 8 i call in again and told the documentation was not received and had to be resubmitted even though i have proof that it was submitted. 10 business days later nobody has bother to contact me. severely disgusting. would seriously recommend anybody joining to reconsider
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Replies (3)
SAMWU National Medical Scheme's replyOfficial
19 Mar 2024, 18:13 Thank you for reaching out to us. We endeavour to provide an excellent service. Please may we ask that you provide your contact details so that we may contact you with accurate feedback. Kind regards, SAMWUMED
SAMWU National Medical Scheme's reply19 Mar 2024, 18:13
Official
Thank you for reaching out to us. We endeavour to provide an excellent service. Please may we ask that you provide your contact details so that we may contact you with accurate feedback. Kind regards, SAMWUMED
SAMWU National Medical Scheme's replyOfficial
22 Mar 2024, 12:10 Thank you for reaching out to us about your experience with our service. We sincerely apologise for the inconvenience caused. We endeavour to provide excellent service. Please, may we contact you regarding your query and provide accurate feedback. Kind regards, SAMWUMED.
SAMWU National Medical Scheme's reply22 Mar 2024, 12:10
Official
Thank you for reaching out to us about your experience with our service. We sincerely apologise for the inconvenience caused. We endeavour to provide excellent service. Please, may we contact you regarding your query and provide accurate feedback. Kind regards, SAMWUMED.
SAMWU National Medical Scheme's replyOfficial
22 Mar 2024, 12:15 Thank you for reaching out to us. We sincerely apologise that your query was not resolved. We would like to assist you and ensure we provide you with the excellent service we strive for. Please may we ask that you provide us with your contact details, so that we may contact you. Kind regards, SAMWUMED.
SAMWU National Medical Scheme's reply22 Mar 2024, 12:15
Official
Thank you for reaching out to us. We sincerely apologise that your query was not resolved. We would like to assist you and ensure we provide you with the excellent service we strive for. Please may we ask that you provide us with your contact details, so that we may contact you. Kind regards, SAMWUMED.