RUDE AGENT RUSSEEL

I CALLED THE CALL CNTER TODAY AND SPOKE TO A VERY RUDE GUY BY THE NAME OF RUSSELL *** and *** HE WAS VERY RUDE AND WAS QUICK TO DROP THE PHONE I SUGGEST THAT HE CALLS AND APLOGISE I WOULD NOT ALLOW AN AGENT TO SPEAK TO ME LIKE AND I ALSO WANTED TO RATE HIOS SERVICE AFTER THE CALL AND HE SAID YOU DO NOT HAVE THE SERVICE I WANT HIM TO CALL ME AND APOLOGISE THAT IS NOT HOW YOU SPEAK TO CLIENT YOU ARE MORE THAN WELCOME TO ALSO GO LISTEN TO THE CALL BETWEEN ME AND HIM AND TELL ME IF THAT IS HOW TOUR AGENTS ARE SUPPOSE TO SPEAK TO US AS CLIENTS