WA
Wallace A
1 reviews | Active since Jan 2022
24 Jul 2024, 14:05
Poor service
I logged two queries, one on 16 July 2024 with ref no: 160724Q8V029 and the other on 19 July 2024 with ref no: 190724Q916PD. I have not received any feedback. I waiting on authorisation for dental procedure for my daughter. Ans claims to be assessed.
I have also been trying to contact the call centre the past two days and have been unable to reach anyone after waiting 20mins on hold.
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SAMWU National Medical Scheme's replyOfficial
08 Aug 2024, 12:10Good day Wallace,
Thank you for your message and for alerting us to your dissatisfaction. Is there anything we can do to assist you? Please share your contact number or email us at ***, so that we can have a representative contact you. We sincerely apologise for any inconvenience.
kind regards
SAMWUMED
Thank you for your message and for alerting us to your dissatisfaction. Is there anything we can do to assist you? Please share your contact number or email us at ***, so that we can have a representative contact you. We sincerely apologise for any inconvenience.
kind regards
SAMWUMED
SAMWU National Medical Scheme's reply08 Aug 2024, 12:10
Official
Good day Wallace,
Thank you for your message and for alerting us to your dissatisfaction. Is there anything we can do to assist you? Please share your contact number or email us at ***, so that we can have a representative contact you. We sincerely apologise for any inconvenience.
kind regards
SAMWUMED
Thank you for your message and for alerting us to your dissatisfaction. Is there anything we can do to assist you? Please share your contact number or email us at ***, so that we can have a representative contact you. We sincerely apologise for any inconvenience.
kind regards
SAMWUMED