No Payment.***********. Samwumed

My daughter had to have sedation for a dental procedure. I called for authorization and was told it was not needed. I was not comfortable and ended up calling 3 - 4 times before they realized that authorization was needed. I was given an authorization code and the procedure went ahead. I have now been receiving smses and bills from the anesthetist stating payment must be made. I call Samwu who state that the procedure was not captured properly. I have now called twice with the same issue and each time I am given the same excuse. I find that this for a medical aid is unacceptable, especially when the client knows more about the process than those operating in a call center. To be told no authorization is needed when it is, is unacceptable as if I had not insisted and not been more the wiser I would have been saddled with the bill. This account is now 90 days old. I will refuse to pay this account as I as a client followed the correct procedure and if push comes to shove I will report this matter to the ombudsman. It is completely unacceptable and unprofessional.