No Optical Benefit for Contact Lenses (Option A), Misleading Advertising

<p>No Optical Benefit for Contact Lenses (Option A), Misleading Advertising</p> <p>Samwumed advertised in their 2017 brochure that option A is for younger members/young families and option B for older members. I joined Samwumed on 01 Jan 2017 and selected Option A as we are a young family and don’t really use medical aid besides going to the doctor for normal ailments. On 08 March 2017 Specsavers contacted me and said Samwumed will not be paying for my 90 pack daily contact lenses that I ordered. I contacted the medical aid and they confirmed that they do not cover contact lenses on Option A, yet their 2017 brochure indicated a benefit amount for Frame/lenses/contact lenses of R1910 per beneficiary per annum. They also specify in the brochure that spectacle lenses and contact lenses cannot be obtained simultaneously for Option A.. I do not wear spectacle lenses, only wear contact lenses. I have emailed Samwumed their own 2017 brochure where they indicated this benefits, but they still say they do not cover contact lenses. This is misleading advertising, because why would you specify these optical benefits in your brochure, but turn around and say you do not cover it when you as a paying member accessing the benefit. This is a another level of bull****ting people.</p> <p> </p> <p>I also check the Samwumed website and brochure, they do not even supply a number for complaints, other medical aids provide those numbers on their websites and brochures</p> <p> </p> <p> </p>