HORRIBLE SERVICE!! I'VE BEEN WAITING FOR AUTHORIZATION SINCE 09 MAY 2024 AND I AM IN PAIN AND I URGENTLY NEED ASSISTANCE!!

I am a member of SAMWUMED since 2007 and I am really disappointed and frustrated about my choice of medical aid. I went to the dentist on 09/05/2024 to get my tooth surgically extracted and till today (22/05/2024) I have not received authorization for this procedure. I AM IN PAIN AND I CANNOT HANDLE SLEEPLESS NIGHTS DUE TO TOOTH ACHE. I tried to call and the call center is a pain in the butt with all those long adverts that time I'm using airtime and I can't always hold on for over 20 minutes to get assistance and when they finally respond I get transferred to one section to another without assistant as no one knows anything. My dentist tried to make numerous follow-ups and they sent all the documents that I also have but still. I'M IN PAIN GUYS AND I REALLY NEED SOMEONE WHO CAN HELP ME!! I also tried to reach out to the Facebook page also silence! I tried to send emails and I do see that they read them because I get the read receipt but again SILENCE! DO YOU PEOPLE CARE? Or you only care about membership and the premiums we pay monthly for poor service like what I am experiencing now? This is so frustrating and I can just imagine if this was my child needing this procedure. I need someone to call me and assist me ***