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Rashieda M

1 reviews | Active since Apr 2023

15 May 2023, 16:17

Disgusting Service

This relates to an account which we are struggling to get paid even though we have sent a paper claim including the referral letter the scheme has requested. Just made a call to Samwumed and the service received from the consultant was nothing short of unprofessional and most unhelpful and extremely rude. Membership number is :*** We need this escalated; the service date is 19.01.2023 and 01.03.2023 We are requesting that an ops manager listen to that atrocious call by the extremely rude consultant and take matters further. I would not recommend this medical scheme to anyone with such a rude call centre consultant. We need the claims paid and that consultant to be taken to task for that disgusting service. 1 star is too much for Samwumeds service, especially with such a rude consultant.

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Replies (1)
SAMWU National Medical Scheme
SAMWU National Medical Scheme's reply31 Jul 2023, 14:17
Official
 
Dear valued SAMWUMED member, we would like to thank you for providing us with feedback our service. We apologise for any inconvenience. In our efforts to provide a better service to  our members, we would like to encourage you to make use of our direct platforms for complaints: *** or engage with us via our webchat functionality available on our website: www.samwumed.org,  where a qualified agent will assist you in real-time. Alternatively, you may also contact us via our contact centre number: ***. These platforms are direct channels, to ensure that we resolve any queries timeously.