COMPLAINT FOR NOBESUTHU

I AM NOT HAPPY WITH THE SERVICE I RECEIVED FROM YOUR COMPANY I RECEIVED A CALL FROM A LADY BY THE NAME OF Nobesuthu AND I DID EXPLAIN TO HER THAT WE HAVE SUBMITTED OUR CLAIMS FOR PATIENTS AND WHEN THE MEDICAL AID WAS SUPPOSE TO PAY THEY DID NOT HAVE BANKING DETAILS WE HAVE SEND THE BANKING DETAILS BY THE TIME WE DID THAT MEDSCHEME WAS THE ADMINISTARTOR, I HAVE BEEN ASKING AND CALLING MEDSCHEME AND THEY HAVE ADVISED SAMWUMED HAS TO PAY OR RELEASE ALL OUR CLAIM BEFORE THEY TOOK OVER, THIS NOBESUTHU I HAVE SEND HER 2 EMAILS AND SHE HAS NOT REP**** MY EMAILS I WANT THIS MATTER SORTED BY CLOSE OF BUSINESS AND I WANT PROOF OF PAYMENT TO SHOW THE MONEY HAS BEEN PAID IN OUR BANK EITHER BY SAMWUMED OR MEDSCHEME I DO NOT CARE BUT I WANT THIS MATTER SORTED. From: Boitumelo Ramogana Sent: 06 September 2024 10:22 To: Nobesuthu Ntlemeza <***> Subject: RE: OUTSTANDING CLAIMS - PRACTICE NO:***

NOBESUTHU

I HOPE THIS EMAIL FINDS YOU WELL.

I AM TYPING THIS EMAIL WITH SO MUCH ANGER IN ME.

I SPOKE TO YOU AND YOU HAVE ADVISED YOU WILL GO AND CHECK WHEN THE PAYMENTS WILL FOR THE BELOW ACCOUNTS BE PAID AND TILL TODAY I STILL DO NOT HAVE THAT FEEDBACK

I HAVE ATTACHED ON MY EMAIL ALL THE REMITTANCE RECEIVED FROM SAMWUMED BUT THIS MONEY WAS NEVER PAID IN OUR ACCOUNT I WANT TO KNOW WHEN WILL WE GET THE MONEY PAID IN OUR ACCOUNT AS I CALLED MEDSCHEME AND WE ARE BEING TOLD SAMWUMED MUST PAY US ANY CLAIM BEFORE 01/08/2024, AND WHEN WE CALL SAMWUMED WE ARE BEING TOLD WE SHOULD SPEAK TO MEDSCHEME NOW WE ARE BEING FOOLS.

I WANT FEEDBACK ON WHEN SHOULD WE EXPECT THEM MONEY IN OUR ACCOUNT FOR THE CLAIMS SUBMITTED TO SAMWUMED BEFORE 01/08/2024 FAIKURE TO DO SO I WILL MAKE THIS ACCOUNTS PATIENT LIABLE AND THEY CAN TAKE IT UP WITH MEDICAL AID.