bR
boitumelo R
1 reviews | Active since Jun 2013
11 Apr 2023, 08:45
COMPLAIN
I CALLED ON THE 16/03/2023 to enq on claims that has been rejected by medical aid *** and today again *** I called and still no feedback this is almost a month and no feedback has been provided this is bad service and I want feedback by close of business today practice: *** medical aid no: ***
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SAMWU National Medical Scheme's replyOfficial
31 Jul 2023, 14:18 Dear valued SAMWUMED member, we would like to thank you for providing us with feedback our service. We apologise for any inconvenience. In our efforts to provide a better service to our members, we would like to encourage you to make use of our direct platforms for complaints: *** or engage with us via our webchat functionality available on our website: www.samwumed.org, where a qualified agent will assist you in real-time. Alternatively, you may also contact us via our contact centre number: ***. These platforms are direct channels, to ensure that we resolve any queries timeously.
SAMWU National Medical Scheme's reply31 Jul 2023, 14:18
Official
Dear valued SAMWUMED member, we would like to thank you for providing us with feedback our service. We apologise for any inconvenience. In our efforts to provide a better service to our members, we would like to encourage you to make use of our direct platforms for complaints: *** or engage with us via our webchat functionality available on our website: www.samwumed.org, where a qualified agent will assist you in real-time. Alternatively, you may also contact us via our contact centre number: ***. These platforms are direct channels, to ensure that we resolve any queries timeously.