BAD SERVICE

I HAVE TRIED CALLING THE CALL CENTER TO SPEAK TO AN AGENT I WAS HOLDING FOR MORE THAN 15 MINUTES I EVEN HAD TO DROP THE CALL NOW I WENT ON YOUR WEBSITE TRYING TO USE THAT CHAT THING AND NO ONE IS RESPONDING TO MY MESSAGES I REALLY FEEL THIS IS VERY IRRITATING THAT YOU HAVE TO HOLD FOR MORE THAN 15 MINUTES TO SPEAK TO AN AGENT AND WHEN YOU ALSO TRY AND USE YOUR CHAT SERVICE NO ONE IS ANSWERING THAT IS REALLY BAD SERVICE GETTING THROUGH AGENTS IT IS NOT EASY AT ALL AND ALSO WE SEND EMAILS AND NO ONE REPLIES TO MY EMAILS I NEED THIS TO BE SORTED OUT TODAY PLEASDE