BAD SERVICE

<p>After visiting the doctor 4 April I received a prescription I went to the pharmacy to get the prescription filled but SAMWUMED was offline. I went to another pharmacy later on in the afternoon but still they were offline. I then had to pay for the medication out of my pocket. I submitted the claim to Vanessa Stoltenkam after speaking to her on the phone. I was then requested to fill in a claim form which I did and submitted on the 8th May. I have since been trying to get a refund for the medication but despite many emails to Vanessa Stoltenkam I receive no response. I you please tell me what I need to do to get the claim paid out. Have submitted the form together with all receipts.</p>