Atrocious customer care

Hi<br> As a service provider, I phoned Samwumed on a few occasions and just disconnected the line because I was in a queue for about 30 minutes. When I eventually spoke to a customer service agent and asked for the various ways to submit a claim, I was given a fax number that does not exist. The only way to apparently submit a claim, is via EDT or posting. I posted my claims and when I queried payment, nobody could ascertain whether it was even received by the medical aid. On two occasions an agent actually gave me their personal email addresses so that they could forward my claims to the relevant department.<br> I wanted to speak to a supervisor or manager and left my contact details and am still currently awaiting a call from either Mr Emeran or Mr Rosen!!!!!<br> This is totally unacceptable customer care and I would like this to be investigated.<br> Many thanks<br> Regards