DR
Donovan R

1 reviews | Active since Jun 2016

06 Jun 2016, 10:04

Threatening to Blacklist me

<p>I received a FINAL DEMAND in the post informing me that i owe R545.81. I have not been using my licence since 2013 and have not done any business since then. After speaking to Richard, he sent me my application form and a NON SIGNED Terms and Conditions and informed me that my application signature forms part of the Terms and Conditions which I haven't seen and apparently it is available on the website. I have not submitted any paperwork to them for almost 3 years so I'm not sure how they get to that amount.</p> <p>Absolutely disgusting as I have not signed an agreement nor have I been operating or submitting info to them since 2013, and I'm been threatened to be blacklisted. Please explain SAMRO.................</p>

0
Replies (3)
SAMRO
SAMRO's reply08 Jun 2016, 05:24
Official

Dear Donovan

We do apologise for the inconvenience caused to you. Please note that we have escalated your compliant to the head of Sales and the manager will be in contact with you soonest to provide you with a resolution.

Kind regards,

Rami

SAMRO
SAMRO's reply17 Jun 2016, 09:19
Official

Dear Donovan

Please note that our Licensing consultants have been trying to contact you to discuss your query so that they assist you with a with a swift resolution to your queries?

Please contact Richard Merckel on (0) 11 ********** to follow up. We will also continue to try and get a hold of you on the provided contact details so that we can ensure that your query is resolved.

Regards

SAMRO

DR
Donovan R's update18 Jul 2016, 14:38
Reviewer Update

Dear SAMRO,

A Lady by the name of Puleng contacted me requesting payment!!!!!

I want to know why an APPLICATION FORM is deemed to be a signed contract?

You are deliberately catching your clients by doing this. You are deliberately not making contact with your client until its too late for them to terminate.

I would like an answer to these remarks.

Absolutely disgusting business practice.