Who is benefiting from SALT Employee benefits? Because it's not me, the employee

On the 24th of April I completed my documentation and sent it to the members email as per instruction. On the 22nd of May Tumelo from Futura SA confirmed that they had sent my documentation to SALT for processing. This morning when I contacted SALT for an update on my claim I was informed by Harris that my documents were received via email, but because they were not uploaded by Futura SA/Sanlam, SALT cannot do anything for me. Had SALT rep**** to my emails a month ago I might have known this is a problem but we know they don't reply to mails, so I was given a number to contact Futura SA to request that they upload the documentation, but the number doesn't exist. Now I ask you with tears streaming down my cheeks WHO AM I TO CONTACT? I cannot call Sanlam because I am directed back to SALT, I cannot call Futura SA because their numbers don't exist, I cannot call SALT because they don't pick up and when they do pick up after 20 mins I am informed I must be assisted by someone I cannot get in contact with at all? This is my last option, if this is not successful I am going to the PFA.