Very Very Poor Service

Good day I need serious help, im Thabani Hele with cell ***, i claimed my provident fund at SALT on the 4th March 2022, they have been telling me lies about my money and im sick and tired of their stories, i need to take action against them, my claim is more than 3 months now ofwhich their maximum waiting period is 3 months, last month for 3 weeks they saying they waiting for Capitec to verify my bank details, when i contacted Capitec, Capitec says they are lying there's no such thing, when you claim they suppose to get banking details from me, nothing involved capitec, 2 weeks later to change and say they only need authorization from their manager, passed the 2 weeks they changing again and say they waiting for Capitec to validate my bank, i called capitec yesterday they know nothing about that, please help me or advise if i must take this to my lawyer.