Very Very Poor Customer Service. Not worth existing

This service provider was reffered to us by our employer. 2019 i app**** for a funeral cover. It turned out my cover was not procesed. After numerious follow ups, they started processing the cover. After i think four months were i even forgot. I decided to cancel the policy. Last year i gave them benefit of doubt nd went back to them. Two months they did not debit my account. Then the third month they decided to debit me for all the three months. I got upset nd cancelled the policy

This year again. Trying them for the last time. And this time around i put my trust on them and cancelled all my policies. I even copied them when i was sending my termination letter on the sixth of september 2021. They even requested that i sign the debit order form. Which i did. From then , no one said a word to me. Until yesterday when i sent them an email asking why my debit order did not go off. They responded by saying because my policy was cancelled twice then they can't upload my application. Now i dont have a funeral policy of my whole family if something can happen now. What am i gonna do. The funeral policy in question is under capital Alliance. They kept quiete for the whole month without saying anything.

I am so upset because this can complicate my life if something can happen